![]() ![]() I’ll make sure I take the trash out tomorrow before the garbage truck arrives. We understand everything, but how do you intend to bring these changes about”? It’s going to be challenging to get people to comply.” We’ll get to work on things right away and have a progress report early next week.” “I understand the required changes, and all your requests are duly noted. We’ll bring them up at the next management meeting on Friday and have an answer for you next week.” “Your request to make the changes to the algorithm is duly noted. Typically, the sarcastic side of the expression suits personal and social use, and using it sarcastically in business would likely get you fired or reprimanded. Using it with a sarcastic or ironic intent shows the other person that you don’t have any interest in what they’re saying, and you’re likely to forget about it or fail to act on their request. However, the phrase can have sarcastic use, depending on the request and the situation. If you reply with “ duly noted,” the other person will assume that they don’t have to repeat themselves at a later date and that you are competent enough to act on their instructions. It means that you comply with what the person is asking you, and it also serves as a way for you to acknowledge receipt of their instructions and plan to execute them at their request. It usually features in professional communications, such as email writing where subordinates confirm a manager’s request. The expression “ duly noted” serves as a confirmation statement acknowledging someone else’s instructions or request. This post unpacks the meaning and origin of this expression. This initiative also focuses on learning and practising communities, mainly to share knowledge and debate ideas in the areas of public service delivery and citizen services.Īll training provided, including courses for entities of central and local administration, is duly certified as AMA was entitled with the certification of DGERT (Directorate-General for Labour and Work Relations) in May 2014.Did your boss send you an email with a list of requests? You could reply with “ duly noted” to confirm your receipt of the instructions and your intention to execute them. In 2008 the New Learning Initiative was designed to foster the creation of new models of training, formal and informal, on-site and online, the latter using new technologies, learning platforms and e-learning solutions. The Training and Skills Team of AMA also collaborates with the different internal teams in promoting training with other Public Administration entities involved in projects of simplification and administrative modernization to develop greater knowledge in these areas with all Public Administration. Training provides employees with new forms of participating, implementing and developing the technical skills needed to perform their functions. Since May 2016, all users of public services available at the Citizen Shops can automatically evaluate, via a QR Code or a free SMS, the services provided in these locations and contribute to improving the quality of service. In addition to providing comfort and convenience to citizens, allowing them to deal with various issues in the same space and save time and travel costs, the Citizen Shops also allow the Public Administration to share resources, infrastructures and platforms, thus meaning more efficiency and cost reductions for the State. The one-stop-shop model was developed to respond to the needs of citizens and companies: users value this integrated concept and the concentration of services and are globally satisfied with the services provided, perceiving the quality of assistance as "good" and highlighting the kindness and professionalism of the workers ![]() The creation of the first Citizen Shops dates back to 1999, in Lisbon/Laranjeiras and Porto, representing the landmark of the one-stop-shop concept applied to public service deliveryĬitizen Shops operate on a continuous and extended schedule, from Monday to Friday (8:30 am to 7:30 pm) and on Saturdays (9:30 am to 3:00 pm), with duly noted exceptions. The Citizen Shop brings together several public and private entities in the same space, intending to facilitate the relationship between citizens and companies with the public administration.
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